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Tool Factory Outlet will ship orders as quickly and efficiently as possible. All orders will be followed up promptly with both an Order and Shipping Confirmation email. A tracking number will also be provided to track the progress of your order.
All Orders are processed Monday-Friday 7am-5pm. Most orders ship the same day the order is placed with the cut-off time at 2:00pm, however, please allow 1-2 days processing in certain scenarios. Orders are not processed on weekends or holidays. If there will be a significant delay in shipment of your order for reasons beyond our control, we will contact you via email with the reason. You will also have the option to cancel the order.
Shipping charges for your orders will be calculated and displayed at checkout. Our preferred carrier is UPS but will sometimes use other carriers for a variety of reasons, to the customer’s benefit. The following are typical services we use and their transit times. Again, 90% of our items ship via UPS.
Overnight delivery is only available for Orders with delivery addresses within the continental United States.
Delivery delays can occasionally occur. You will always be provided a tracking number to track your delivery.
Tool Factory Outlet ships to addresses within the U.S., U.S. Territories, and APO/FPO/DPO addresses. We will also ship outside of the US after a shipping quote has been provided and confirmed by the customer.
Freight
Tool Factory Outlet sells a wide variety of products and equipment that ship via Freight. Products that ship Freight typically weigh more than 150lbs or exceed a certain length, or both. If your product is shipping Freight, it will be indicated during check-out as "Freight Shipping." If your product is shipping Freight and Free Shipping is not offered for that specific product, you will receive a separate shipping invoice for you to accept or decline. You will have to coordinate last-mile delivery of the product with the carrier. Typical options include customer pick-up from the terminal, lift gate service to a residential address, or trailer delivery to a loading dock equipped business or building. The carrier will contact you to arrange this.
You will receive a Shipment Confirmation Email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.
Tool Factory Outlet is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes).
If you have special shipping instructions or requests, contact us and we’d be happy to work with you to honor them.
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